Responsible Gaming Policy

Last Updated: January 2026

Effective Date: January 2026

1. Platform Commitments

socialharbornz is committed to:

• Entertainment Only: Operating as a social casino for entertainment purposes only, with no real money gambling
• Player Protection: Implementing measures to protect players, especially vulnerable individuals
• Transparency: Clearly communicating that virtual currency has no monetary value
• Support Access: Providing easy access to professional support resources
• Age Verification: Ensuring all users are 18 years of age or older
• Responsible Marketing: Marketing our services responsibly and honestly
• Continuous Improvement: Regularly reviewing and improving our responsible gaming measures

2. Self-Limitation Tools

We provide the following tools to help you manage your gaming activity:

2.1 Self-Exclusion

You can request to temporarily or permanently exclude yourself from our platform:

• Temporary Exclusion: Choose from 24 hours, 7 days, 30 days, or 90 days
• Permanent Exclusion: Request permanent account closure
• How to Request: Contact support@socialharbornz.com or use account settings

During self-exclusion, you will not be able to access your account or create a new one.

2.2 Time Limits

Set session reminders to help manage your time:

• Choose notification intervals (30 minutes, 1 hour, 2 hours)
• Receive on-screen reminders when limits are reached
• View your session history in account settings

2.3 Activity Tracking

Monitor your gaming activity:

• View time spent on the platform
• See games played and session frequency
• Track your gaming patterns

3. Age Verification

socialharbornz maintains a strict 18+ policy:

• All users must confirm they are 18 or older during registration
• We reserve the right to request proof of age at any time
• Accounts found to belong to minors will be immediately closed
• We do not target marketing to anyone under 18

4. Vulnerable Player Protection

We recognize that some individuals may be more vulnerable to gaming-related issues:

4.1 At-Risk Groups

• Individuals with a history of gambling addiction
• Those experiencing financial difficulties
• People with mental health concerns
• Those under the influence of alcohol or drugs

4.2 Our Approach

We take steps to protect vulnerable players:

• Clear messaging that this is entertainment, not gambling
• Easy access to self-exclusion tools
• Prominent display of support organization contacts
• Staff training on responsible gaming
• No aggressive marketing tactics

5. Recognizing Problem Gaming

Be aware of these warning signs:

• Spending more time gaming than intended
• Neglecting responsibilities, relationships, or self-care
• Feeling anxious, irritable, or restless when not gaming
• Using gaming to escape problems or negative feelings
• Lying about gaming habits to family or friends
• Attempting to use social casino games to "practice" for real gambling

6. This is NOT Gambling

7. Support Organizations

If you or someone you know needs help, these New Zealand organizations provide free, confidential support:

8. Contact Us

If you have questions about our responsible gaming policy or need assistance:

Email: support@socialharbornz.com

Visit: Contact Page

9. Policy Updates

We regularly review and update this policy to ensure it reflects best practices in responsible gaming. Any changes will be posted on this page with an updated effective date.